Privacy and Cookies Policy

/Privacy and Cookies Policy
Privacy and Cookies Policy 2017-09-03T16:00:17+00:00

This Website is owned and operated by Quintessential Brands UK Group Limited

[(“Quintessential Brands”)]. This policy explains how we may use information that we may collect about you, as well as your rights over any personal information we hold about you. By accessing this Website you confirm to have understood this policy.

Information we collect about you

We collect information about you when you:

  • visit the Website, and other sites accessible from the Website.
  • take part in promotions, competitions, customer surveys and questionnaires.
  • contact us either in writing, or calling a customer services line.

We may supplement the information we collect about you with information we receive from other sources.  This allows us to assess the accuracy of the information we hold about you in order to, for example, send you relevant offers and information.

Using your information

Collecting personal information helps us to better understand what customers need from us. We use information to:

  • manage and improve the Website including telling you about important changes to the Website.
  • improve our products.
  • personalise our services to you.
  • manage promotions, competitions, customer surveys and questionnaires.

We may share your personal information across our group of companies (“Group”) so they can provide you with relevant products and services. Your personal information is safe with us and will never be released to companies outside the Group for their marketing purposes.

Marketing and research

If you agree, we may contact you with offers and information about our products or for customer research to help improve our products.

Of course, the choice is entirely yours, but if you say you do not want to receive marketing information from us this will prevent you from receiving great offers or promotions that may be of interest to you. We like to hear your views to help us improve our service. From time to time, we may contact you to ask your opinions.


We use a system of classifying the different types of cookies which we use on the Website, or which may be dropped by third parties through our websites. The classification was developed by the International Chamber of Commerce UK and explains more about which cookies we use, why we use them, and the functionality you will lose if you decide you don’t want to have them on your device.

What is a cookie?

Cookies are text files containing small amounts of information which are downloaded to your personal computer, mobile or other device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user’s device.

Persistent cookies – these cookies remain on a user’s device for the period of time specified in the cookie. They are activated each time that the user visits the website that created that particular cookie.

Session cookies – these cookies allow website operators to link the actions of a user during a browser session. A browser session starts when a user opens the browser window and finishes when they close the browser window. Session cookies are created temporarily. Once you close the browser, all session cookies are deleted.

Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improve the user experience.

You can find more information about cookies at and

Behavioural advertising and online privacy

A guide to behavioural advertising and online privacy has been produced by the internet advertising industry which can be found at The guide contains an explanation of the IAB’s self-regulatory scheme to allow you greater control of the advertising you see.

Your information

We will never disclose your information to anyone outside the Group except where we have your consent; where we are required or permitted to do so by law; to other companies who provide a service to us; or any successors in title to our business.

Whenever we transfer personal information to countries outside the European Union we will ensure that appropriate security measures are taken.

Other websites

The Website may contain links to other sites which are outside our control and not covered by this policy. The operators of these sites may collect information from you that will be used by them in accordance with their policy, which may differ from ours.

Changes to our policy

We reserve the right to change the policy at any time.